Last updated: [DATE]
Order processing
Orders are processed within [NUMBER] business days of being placed. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may take longer — we will contact you by email if there is a significant delay.
Shipping rates and delivery times
Shipping charges are calculated at checkout and shown before you pay. Estimated delivery times after dispatch:
- United States — standard: [NUMBER] business days
- United States — express: [NUMBER] business days
- International: [NUMBER] business days
Delivery estimates are not guarantees. Carrier delays, weather, and customs processing can extend them.
Free shipping
[State your free shipping terms — for example: "Free standard shipping on all orders" or "Free standard shipping on orders over $X."]
Order tracking
Once your order ships you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking to become active.
International orders, duties, and taxes
International shipments may be subject to import duties, taxes, and customs fees charged by the destination country. These are not included in your order total and are the responsibility of the recipient. Voloc has no control over these charges and cannot predict them.
Incorrect addresses
Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an address entered incorrectly. If you spot a mistake, contact us immediately at volocllc@gmail.com and we will correct it if the order has not yet shipped.
Lost or damaged parcels
If your order arrives damaged, keep the packaging and contact us with photos as soon as you can. If tracking shows your parcel as delivered but you have not received it, contact us and we will open an enquiry with the carrier.
Questions
Email volocllc@gmail.com.