Refund Policy

Last updated: [DATE]

We want you to be happy with what you ordered. This policy explains how returns, exchanges, and refunds work at Voloc.

Returns

You have [NUMBER] days from the day your order arrives to request a return. To be eligible, the item must be in the same condition you received it, unused, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, email us at volocllc@gmail.com. If your return is accepted we will send you instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping

[State who pays return shipping — for example: "Return shipping is paid by the customer" or "We provide a prepaid return label."]

Hygiene items

Because the Facial Contour Brush is a personal-care item used directly on the skin, we can only accept returns where the product is unused and the seal or packaging is intact. This does not affect your rights in respect of faulty or damaged goods.

Damaged, defective, or wrong items

Please inspect your order when it arrives and contact us straight away if the item is defective, damaged, or not what you ordered, so we can put it right. Send a photo where you can — it speeds things up considerably.

Items that cannot be returned

We cannot accept returns on gift cards, sale items, or used personal-care items. If you are unsure whether your item qualifies, ask us before sending it back.

Exchanges

The fastest way to get what you want is to return the item you have and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return we will let you know whether the refund was approved. If approved, you will be refunded to your original payment method within [NUMBER] business days. Your bank or card issuer may take additional time to post the refund.

If more than [NUMBER] business days have passed since we approved your refund, email volocllc@gmail.com.